F-A-Q

Frequently Asked Questions

The questions that we mostly get asked about, are in here.

Candle Troubleshooting:

Candle sweating is completely normal, especially if there are no additives included in the final product. Due to changes in the temperatures, the fragrance oil will seep outside the wax and hang out at the top of your candle. This is especially the case with natural-based waxes.

What's unique about Pamir candles?​

We produce our scented candles with the highest quality Australian coconut and soy wax, blended with the finest American fragrance oils. This ensures you get a clean burn, along with a strong scent throw.

Yes, all our candles are tested, cured, hand-poured and made with love in China

Why is there a big hole in my candle?

A big hole in the candle is what we call “Tunneling”.

It is when your candle does not burn to the corners of the jar. This is due to not burning your candle long enough before turning it off for the first time. We recommend lighting your candle between 2 and 4 hours or until the wax melts from edge to edge.

To fix this you have two options, The first one is to use a blow dryer on the top of your candle till you get an even surface. The second option is to wrap your jar with tin foil and keep an opening for the flame to exit from the center when you burn the candle. The foil will create an even temperature and allows the wax stuck on the sides of the jar to melt.

How can I maximize the scent throw of my candle?​

Our candles have a great scent throw due to the attention and care we put in while making, pouring, and curing the candle. However, candles are not made out of superpowers, so it’s best to keep your candle in a room where drafts are minimal and where the space is optimal for the candle size.

Delivery & Returns

If you want to return a product because you didn’t like the scent, we are more than happy to refund you or provide you with another item of the same price. The returned item should be in the same condition that you received it and unused/damaged. Please don't worry, we will refund you for free.

Just provide us with photographic proof through an email to zhongtao526164130@gmail.com or by WhatsApp within a 7 day range of the delivery date. To place a refund request, go to your account and place the refund request there.

Currently, we are selling and shipping to the United States, Europe, and Australia.We have future plans to offer our products internationally.

How long does it take to delivery my order?

Orders can be shipped same day if placed before 10 am (New York), and next day if placed after. This only applies to our exclusive collections.

Private Label Service

The payment mode for our private label services is 100% upfront prior to us starting any project.

How many jar options do you offer?

We provide a wide range of jars, and we constantly add more. Simply reach out to us to gain access to our catalogue.

The turnaround time varies based on the jars and fragrance oils you select.ustralia and the UAE. So depending on the availability, it could take anywhere from 4 to 30 days.

We have a low MOQ of 500 candles per order.